BOOKING POLICY
By confirming a deposit or payment, you are agreeing to Excalibur Adventure Park's Rules, Regulations and Guidelines.
CANCELLATION POLICY
Cancellations should be done in writing and sent through email to info@excaliburadventure.com.
No refund will be issued for cancellations done 48 hours or less prior to the scheduled departure tour time (applicable to bookings made at least 48 hours before the tour scheduled departure time.)
No refund will be issued in the case of NO SHOW.
CANCELLATION BY US
For any cancellation done by Excalibur Adventure Park Limited 24 hours or less before the scheduled departure time, guests will receive full refund, less 15% processing fee.
Weather and other natural conditions are beyond our control. Therefore, we reserve the right to cancel any tour before the scheduled departure time for reasons including, but not limited to, late arrivals, bad weather, any natural occurrences, and inappropriate footwear on the day of the tour.
For the tours that include water activity, even though the weather condition might make the tour permissible, we might not make it advisable. If we inform you that the weather condition prevents us from doing your tour, we'll offer to move the tour to another date or recommend an alternative activity. We take the safety of our guests and our staff seriously. Thus, we will not start any tour if we consider it to be a risk to your safety and the safety of our guides.
Refunds for any cancellation will be issued within 15 days post scheduled tour date.
All refunds will be issued based on the Terms and Conditions listed above without further responsibilities if you decide not to accept the alternatives. Excalibur Adventure Park will NOT be held responsible for any demands, losses, expenses, damages, or charges incurred by you, as a result of any cancellation.