Reservations Agent/Manager

Field / Department

Reservations / Travel Support

Required Languages

Languages spoken by staff

English

Airport Shuttles

Water Taxi Tickets

Status of Job:

In Progress

Basic Skills:

Organizational Skills

Problem Solving Abilities

Excellent Customer Service

Collaboration

Adaptability

Leadership

Attention to detail

Thrive under pressure

Technical Skills / Applications:

Google Workspace, Spreadsheets

Deadline to Apply:

Saturday, 3 Feb, 2024

About the Opening

Description / Objective

As LetsGoBelizing Ltd. expands its reservations department, we are seeking talented individuals to join our team. Your role will be instrumental in delivering exceptional customer service and crafting unforgettable travel experiences. From coordinating bookings to ensuring customer satisfaction, you'll play a vital part in our mission to provide top-notch service.

Key Responsibilities

Handle reservations and bookings for travel experiences and services offered by LetsGoBelizing Ltd.
Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
Communicate with customers through various channels such as phone, email, and chat to assist with their travel needs.
Maintain accurate records of reservations and customer interactions using our systems.
Coordinate with suppliers and internal teams to ensure the seamless delivery of travel services.
Keep abreast of product offerings and promotions to effectively assist customers with their travel plans.
Collaborate with team members to meet and exceed customer satisfaction goals.
Any other duties as assigned to support the smooth operation of the reservations department.

Min Qualifications / Requirements

Possess an Associate’s Degree in Tourism and Hospitality, Marketing, Business Administration, or a related field.
Have at least 2 years of experience in customer service, reservations management, concierge services, marketing, or tourism and hospitality.
Proficient in computer literacy, including the use of online applications for completing tasks.
Demonstrate excellent communication skills in both verbal and written English to deliver exceptional customer service.

Company Background

LetsGoBelizing Ltd., the visionary force behind Belize's leading marketplace for travel experiences and services, caters to a global audience with an array of captivating offerings. In response to soaring demand, LetsGoBelizing Ltd. is expanding its reservations department. We are on the lookout for highly motivated, enthusiastic, and dynamic individuals who are passionate about delivering exceptional customer service and are adaptable in their approach to join our reservations team.

Location of Work:

22 Buena Vista, San Ignacio, Cayo

Application Procedure

How to Apply?

Prepare the following documents:

Your updated CV/resume.
At least two recent recommendation letters from previous employers or professional contacts.
A copy of your police record
Copies of your education documents, such as diplomas, certificates and/or degrees.
Email your documents to jobs@belizing.com with the subject line: "Application for Reservations Agent/Manager - [Your Full Name]".
In the body of the email, please include a brief cover letter introducing yourself and explaining why you are interested in joining LetsGoBelizing Ltd. as the Reservations Agent/Manager.

Ensure that all documents are accurate and up-to-date before submission.
Please note that only shortlisted candidates will be contacted for further assessment.

We look forward to receiving your application and learning more about how your skills and experience align with our team's needs at LetsGoBelizing Ltd!