Online Training by Hospitality Training Services Belize

Professional Development during COVID-19 Lockdown

What is this about?

In an effort to help the hospitality industry reopen on August 15th, HTS – Belize has revised some of its current training programs to fit within the BTB and Ministry of Tourism reopening guidelines and new Gold standard for accommodations. Below is a list of upcoming training being offered.
  • Certified Guest Room Attendant
  • Certified Restaurant Server
  • Certified Front Desk Representative
  • Servsafe – food handler/kitchen cook

Who is this for?

This is for anyone in Belize who worked in the tourism industry or may be interested in a post-COVID career in the tourism and hospitality industry.

Training Schedule

SERV Safe - Food Handlers/Kitchen Cook
Dates:
8/3/2020 - 8/5/2020
Max Attendees:
5,000
$
25-
$
100
/ Person
The Kitchen Cook certification recognizes the skill and knowledge needed to succeed as a food preparation professional in a food service operation.
Certified Front Desk Representative
Dates:
7/27/2020 - 7/29/2020
Max Attendees:
5,000
$
25-
$
100
/ Person
START for front desk representative is intended for employees\trainees in a classroom or online setting. It does not require an on the job training component.
Certified Guest Room Attendant
Dates:
7/13/2020 - 7/15/2020
Max Attendees:
5,000
$
25-
$
100
/ Person
AHLEI’s guest room attendant training and certification recognize the skill and knowledge needed to keep guest rooms clean, safe, and maintained at a lodging property. START for guest ... moreroom attendant is intended for employees/trainees in either an online or classroom setting. It does not require an on the job training component.
Certified Restaurant Server
Dates:
7/20/2020 - 7/22/2020
Max Attendees:
5,000
$
25
/ Person
The Restaurant Server training program recognizes the skills and knowledge needed to safely execute tasks and provide service as a food service professional at a front-line position ... morein a dining facility.
What to Expect when Belize Reopens for Travel
 (1)
Guidelines and Procedures
*Update* Belize airport will reopen on October 1st. In this episode, we provide a summary of the information you need before you visit Belize and what to expect while you are in Belize. ... moreJim Scott and Hospitality Training Services Belize was instrumental in developing these new standards along with the Belize Tourism Board, and he sits down with us to discuss the stringent standards that will be put in place to ensure the safety and health of everyone coming to Belize.
Guest Name:
Jim Scott
Enhancing the Belize Visitor Experience through Training
Host of the Belize Travelcast, Javier Gutierrez, sits down for an extended interview with Jim Scott, proprietor of Hospitality Training Services Belize and the 501 Hub Belize. They ... moretalk about the array of new branded resorts and hotel developments in Belize including Hyatt, Wyndham, Hilton, Marriott, Four Seasons, and others. Jim is a stalwart of the Belize Tourism Industry through his many years of experience since he arrived in Belize in 1987 and made it his home.
Guest Name:
Jim Scott
From Michigan to Belize with Love. A Peace Corps volunteer came to Belize in 1987 and never left.
 (1)
Host Javier Gutierrez of The Belize Travelcast welcomes Jim Scott for a discussion about his journey to Belize from Michigan, USA and what made him stay in Belize all these years. ... moreJim recounts his time in Belize City and how he assimilated into the culture of Belize and fell in love with the people. They discuss his love of nature and his experiences as a scuba diver, fly fisherman, avid hiker, and a professional in the Belize tourism industry. Jim is an advocate for hospitality training in Belize and together with Lorena Zaldana they own and operate Hospitality Training Services Belize which offers hospitality training and certification in Belize and around the world. They are also the proprietors of the 501Hub, a new restaurant in Belize City which also serves as a training hub for restaurant staff.
Guest Name:
Jim Scott

ServSafe: Food Handler Training with Certification Exam

3-days: May 25th - 27th, 9am-12pm

Instructors: Lorena Zaldana, Jim Scott

Price: FREE

Purpose: To provide interntional standard food and alcohol safety training for the ServSafe certification exams. The National Restaurant Association is offering FREE serveSafe food handlers certification until May 31st. This workshop will prepare you for certification.

Training covers these concepts:

  • The Importance of Food Safety
  • Good Personal Hygiene
  • Time and Temperature Control
  • Preventing Cross-Contamination
  • Cleaning and Sanitizing
  • Safe Food Preparation
  • Receiving and Storing Food
  • Methods of Thawing, Cooking, Cooling and Reheating Food
  • HACCP (Hazard Analysis and Critical Control Points)
  • Food Safety Regulations

Sponsors:This workshop is provided for free thanks to the following sponsors who are covering all your costs.

*The guidelines we are sharing are based on international standards.


Who should attend: FOOD SERVICE WORKERS

Restaurant COVID-19 Reopening Guidance

Friday - May 22nd, 2pm-4pm

Instructor: Lorena Zaldana, Jim Scott

Price: FREE

Purpose: To provide the restaurant Industry with a basic summary of recommended practices that can be used to help mitigate exposure to the COVID-19 virus, including:

  • Food safety
  • Cleaning and sanitizing
  • Employee health monitoring
  • Personal hygiene
  • Social distancing

Who should attend: RESTAURANT WORKERS AND OPERATORS GETTING READY TO REOPEN

Supervisory Skills Builder

Multi-day: April 20th - May 1st, 3pm-5pm

Instructor: Lorena Zaldana

This workshop provides an entertaining approach to building supervisory skills through a series of modules loaded with information supervisors need to carry out their responsibilities to management and employees. We will cover Supervision Leadership, Time Management, Effective Communication, Problem Solving & Conflict Resolution, Orientation and Training, Motivation and Team Building, Staffing and Scheduling, and Improving Employee Performance. This training can be used to prepare for the Certified Hospitality Supervisor (CHS) professional certification from AHLEI.

Guest Service Gold

Multi-day: April 20th - 24th, 10am-12pm

Instructor: Lorena Zaldana

In this five-day workshop, we will meet for two hours each morning from Monday to Friday. Guest service is the foundation and heart of every hospitality career. Guest Service Gold from AHLEI teaches you how to deliver exceptional service. You learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations. This workshop can help prepare you for the Certified Guest Service Professional (CGSP) exam, recognized worldwide as the highest acknowledgement of guest service excellence for hospitality and tourism employees.

A Guide to LinkedIn

Friday April 17th : 3pm - 5pm

Instructor: Jim Scott

An increasingly important tool for building your personal brand is your LinkedIn profile. Learn why LinkedIn is so important and how to best utilize it to build and maintain your personal brand. In this workshop we will learn how to build a networking strategy on LinkedIn.

Networking - Get Your Name Out There

Saturday April 18th : 10am - 12pm

Instructor: Lorena Zaldana

Networking is a critical tool for your career development. It's about who you know, and despite the lockdown, technology still allows us to network. In this session, you will learn how to strategically build your network and how to effectively tap into that network when you need it.

Boost Your Confidence

Saturday April 18th : 3pm - 5pm

Instructor: Jim Scott

Work to build your confidence so that you can use your talents for success. In this session you will learn how to assess your confidence and face your "confidence enemies". You will identify the steps you need to take to realize a more confident you.

The Resumè Plan

Thursday April 16th : 10am - 12pm

Instructor: Lorena Zaldana

This 2 hour workshop is for people who recently became unemployed due to COVID-19 especially those who may not have a job to return to when this is over. I’ll be talking about updating your resumes and how to highlight transferrable skills that will help you land a job outside of the tourism sector.

The Interview Plan

Thursday April 16th : 3pm - 5pm

Instructor: Jim Scott

Preparation is very important for job interviews. In this workshop you will learn the purpose of the job interview, gain insights from the hiring manager's perspective, learn about the different types of interviews, and learn how to best prepare for a successful job interview.

Personal Branding

Friday April 17th : 10am - 12pm

Instructor: Lorena Zaldana

Learn why personal branding is very important for your career advancement and what you can do to improve your personal brand. In this session, you will learn about the future workplace and 8 reasons why you need to build a personal brand.

Frequently Asked Questions

How much does it cost?

It's completely FREE! There is no cost to register. These online training sessions are free. Lorena and Jim have graciously volunteered their time and expertise to give back and empower the Belizean workforce to prepare for success for the road ahead.

Who are the instructors?

Lorena Zaldana and Jim Scott are the founders of Hospitality Training Services Belize, a company that provides hospitality training throughout Belize and the Caribbean. HTS is licensed by the American Hotel & Lodging Educational Institute and Lorena and Jim both hold multiple certifications as trainers. To learn more, watch this podcast with Jim on The Belize Travelcast.

Can I attend on my Smartphone?

Yes, you will be able to join the live sessions on your smartphone, tablet, laptop, or desktop. You do not need to install any app. All you need is a reliable Internet connection and a web browser.

Are the sessions pre-recorded?

No, these will be live interactive sessions where the instructor will present from their computer and you will be able to ask questions and get answers similar to an in-person classroom setting.

What if I can't attend live?

You should still register and a recording will be sent to you after the session is complete. Recordings will replay similar to a live session, and may only be available for a limited time.
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